True to picture. I sent an email to cancel the order and never heard back then they decided to ship the product 2 days after I sent the email to cancel. Joined the Facebook group for Sunny Bums and was approved to joined. Tried to join Sunny Bums BTS weeks ago so that the diaper won’t go to waste as I will not be using it but it is still pending. According to some of the members on the Facebook group they also experience no response or activity as well.